Each personalized product includes fields requesting the exact information needed to match the displayed design. Enter only the information requested and carefully review all spelling before ordering.

No. Design proofs are not provided. Each product’s personalization fields request the information needed to create the design shown in the product images. Customers are responsible for entering and reviewing their information carefully before checkout.

Contact us immediately with your order number and requested correction. Changes may be accepted within 24 hours only if design or production has not started. Once production begins, changes cannot be guaranteed.

Yes. Aiden Designs accepts custom-design requests that may not currently be listed on the website. Email us with the product type, desired wording, approximate size, needed-by date and any helpful reference images. Custom requests depend on availability and must be approved before ordering.

Yes. Bulk and event orders are accepted. Email contact@aidendesigns.com with the product, quantity, customization and needed-by date so we can provide availability and discounted pricing.

Most orders require approximately 3–10 business days for production. Certain larger, detailed or high-quantity orders may require additional time. Processing begins after payment and does not include carrier transit time.

No. Processing time is the time needed to create and prepare the order. Shipping time begins after the carrier accepts the package. Carrier delivery estimates are not guaranteed and may be affected by weather, holidays or other delays.

When tracking is available, a shipping-confirmation email will include your tracking number and order-status link. You can also use the Track Order page on our website. Tracking may take time to update after a shipping label is created.

Local pickup may be available for certain orders. When available, the pickup option will appear during checkout. The pickup location remains private until the order is ready, and the customer will receive the confirmed location and instructions directly.

Check the tracking link for the carrier’s latest update. If tracking has not updated for an extended period or shows an unusual delivery issue, contact us with your order number. We will review the shipment and explain the available next steps.

Cancellation requests must be submitted within 24 hours of purchase. A cancellation may be approved only if design or production has not started. Personalized or made-to-order products cannot be canceled after production begins, and shipped orders cannot be canceled.

Personalized, engraved, custom and made-to-order products are final sale once production begins. Returns, exchanges or refunds are not accepted for customer-entered spelling mistakes, incorrect information, changes of mind or other customization details submitted by the customer.

Non-personalized products may be returned within 14 days of delivery if they are unused, undamaged and in their original condition and packaging. Contact us before returning an item.

Contact us within seven days of delivery. Include your name, order number, a description of the problem and clear photographs of the item and packaging. After reviewing the information, Aiden Designs will provide an appropriate resolution for eligible damaged or incorrect orders.

Natural wood grain, coloring, markings and engraving appearance may vary between products. Minor differences caused by natural materials, screen colors or handmade finishing are normal and make each product unique.

The design will be created using the personalization information submitted with the order.

Hand-wash wooden cutting and serving boards using mild soap and water, then dry them promptly. Do not soak wooden products. Hand washing is strongly recommended to preserve the wood, finish and engraving.

Periodically apply a food-safe cutting-board oil when the wood begins to appear dry.

Hand washing is recommended to keep the tumbler’s finish and engraving in good condition. Dishwasher use is at the customer’s own risk and may affect the product’s appearance or finish over time.

Marble-and-wood combination products should be hand-washed and dried promptly. Do not soak them. Dishwasher use is at the customer’s own risk and may damage the wood, finish or engraving.

When you first subscribe to Aiden Designs emails, you will receive an email containing the welcome discount code. The code may be used once on your first eligible order and must be entered in the discount-code field during checkout. The discount is not applied automatically.

Email contact@aidendesigns.com or use the website contact form. For order assistance, include your name, order number and a clear description of your question or issue. We normally respond within 1–2 business days.